This post shows how to proceed to contain a quality issue in order to mitigate the effects of such a problem and protect our final customer.
The Ishikawa diagram is a powerful tool that helps us to recognize the cause-effect relationships between problems and the different variables that can cause them.
This post explains the technique of the five whys for root cause analysis of a problem. As its name indicates, it is based on the iterative question "Why?" to delve into the background of a problem.
Companies that look for excellence should use problem solving techniques to be able to detect root causes and take the necessary actions to avoid re-ocurrence.
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